Last updated: September 7, 2026
This Return & Refund Policy applies to hardware purchased from Sentrick Cargo, operated by Anima Technology Sensor & Tracking Solutions, LLC (Houston, Texas, USA).
You may return unused hardware in its original packaging within 30 days of delivery for a refund. Items must be undamaged and include all accessories.
Email info@animatechusa.com or call (832) 887-7979 with your order number to receive a Return Merchandise Authorization (RMA). Returns sent without an RMA may be delayed.
Once we receive and inspect the returned item, we issue a refund to your original payment method within 5–10 business days. Shipping charges are non-refundable unless the item was defective or incorrect.
If a device arrives dead-on-arrival, defective, or not as described, we cover return shipping and send a free replacement or full refund. Report defects within 30 days with your order number and IMEI.
For non-defective returns, the customer is responsible for return shipping. We recommend a trackable method; we are not liable for returns lost in transit.
Activated devices that cannot be restored to resalable condition, and custom or bulk configured orders, may not be eligible. We will tell you before you return such items.
Anima Technology Sensor & Tracking Solutions, LLC
6612 Tarnef Dr, Apt 419, Houston, TX 77074, USA
Email: info@animatechusa.com
Phone: (832) 887-7979